Account deletion & app support
Request deletion of your Learning Companion account and its associated data, or email us about any app-related issue. You do not need to keep the app installed.
Send a deletion request
Email us from the address linked to your account to request deletion of your account and associated data. If you cannot access that address, explain this so we can review how to verify ownership.
When opened from the app, these fields may contain your saved name and sign-in email. Check or edit them before composing your message. These details go in the email body; choose the correct sending account in your email app.
Email subject: Learning Companion account deletion request
Choose how to compose your email. Review the draft and press Send in your email app. This page does not send messages or submit a request.
If nothing opens, write to gxtechuk@gmail.com using the subject above. Open Gmail starts a draft in a new tab and may ask you to sign in.
Do not send passwords, one-time codes, recovery keys or payment details.
What happens next for deletion requests
We review your request and verify account ownership before taking action. We will reply about the request and its outcome. Sending an email does not immediately erase an account.
You can also open Account → Delete account → Request account deletion in the app to reach this page. Keep any existing request’s recovery information on its original device until it is resolved.
Account deletion scope
Ask us to delete your account, profile and learning history, plus any other associated account data you want removed. We will explain any data that must be retained, the reason and the applicable retention period before confirming completion.
For copies or exports you saved outside the app, tell us what help you need. Deleting an account does not cancel a separate store subscription; manage any subscription in Google Play as well.
Deletion requests are reviewed manually. We will confirm the outcome after account ownership and completion have been verified.